Armstrong Auto Group

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Reviews of Armstrong Auto Group

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  Madi Somerville Added July 14, 2022

  ★ ★ ★ ★ ★
  The service team is wonderful. All the ladies are so welcoming and i feel like family here. I couldn't recommend this business enough! Everything is so well priced! I love getting my car serviced here!
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  Charli Added July 11, 2022

  ★ ★ ★ ★ ★
  Couldn't be happier with the sales team, very friendly and knowledgeable. Ruben is a lovely young man who went above and beyond to accommodate me. Love, love, LOVE my new Haval H6!! Thanks Ruben for all your kindness. After reading all the other reviews I'm looking forward to meeting the Service team when I get my 1st service in a couple of months.
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  Jon Albiez Added July 10, 2022

  ★ ★ ☆ ☆ ☆
  I was rather disappointed with our experience recently.
  
  My wife and I were researching a popular secondhand vehicle, and already been to Wippells and West Star to inspect their options. When arriving at Armstrong, a bloke cheerfully greeted us. My wife (a former spare parts interpreter) asked "has it had its recalls?" To which he said rather enthusiastically "yep!"
  
  Note that one of these recalls involves preventative measures to stop a faulty circuit board potentially causing a vehicle fire.
  
  I opened the driver's door. Not a single recall sticker in the door jamb (the vehicles on display at Wippells and West Star had evidence of the appropriate recalls being performed). I challenged him on this.
  
  "It's only just come on the lot and we haven't had a chance to do it"
  
  The only positive experience was inspecting the new Haval range next door, they seem well priced for the features.
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  Victoria Chidgey Added June 22, 2022

  ★ ★ ☆ ☆ ☆
  I have just had the most ridiculous experience with Armstrong's service department. I changed a booking from one week to the next and was told everything was "all set" for my newly scheduled service date.
  
  The evening before my service, I called to confirm there was an early bird key drop off as I'd have to go into work prior to their opening time. The next morning, I dropped my car off and went to work, only to discover three missed calls an hour later, inquiring as to why I had dropped my car off to them. I called back and was informed that my service had been cancelled. When I mentioned that I hadn't been informed of this or cancelled the service myself, I was told "well I have an email chain confirming it's been cancelled and we are 20 hours overbooked today as it is". No apology was offered and instead I was met with hostility and argument about this supposedly iron-clad email chain that seemingly permitted their customer service agent to speak rudely to me. I mentioned several times that I hadn't cancelled the service and resorted to telling customer service "ok that's nice you have an email chain but it means nothing to me when you've not communicated this cancellation to me directly".
  
  So in light of this, I have to conclude that if you manage to overbook your mechanics by two and a half working days (yes, 20 hours overbooked is 2.5 extra working days of work), the care given to my car during servicing mustn't exactly be top notch. Every time I returned a call (I had eight calls from them), I was put on hold for inane reasons, even when simply asking if I could collect my car at 4.30.
  
  I give Armstrong Auto Group 2 stars only because they somehow managed to complete the service despite the circus. But I won't be back - Armstrong Auto clearly don't care anyway as they've overloaded their mechanics with customers. I'd wanted a wheel alignment and some other things looked at, but there was fat chance of that happening with their customer service so keen to jam pack as many cars through their service centre as possible.
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  Jake Taylor Added June 19, 2022

  ★ ★ ★ ★ ★
  Had a drama with my 2020 Swift Sport. The amazing team at Armstrong were able to book me in very quickly and diagnosed the vehicle. Parts ordered and they were even able to loan me a vehicle so I could get back home to Tamborine, where my baby and pregnant wife were waiting, until the vehicle was repaired.
  
  They were also able to drop me off to work and pick me up afterwards on they day.
  
  Big thanks to Jen, Tony and the rest of the team. Customer for life.

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