Prouds

Reviews of Prouds

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  AR Schmidt Added August 19, 2023

  ★ ★ ★ ★ ★
  Excellent customer service by the manger here, truely going above and beyond. Highly recommend.
•  

  Brett Boughton Added August 19, 2023

  ★ ★ ★ ★ ★
  We received great service from Israt in-store. We are very happy with our beautiful new wedding set of rings.
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  Kirsty Charles Added August 12, 2023

  ★ ☆ ☆ ☆ ☆
  3 weeks ago I sent my wedding set away to be cleaned and my engagement ring was returned in an unwearable & broken state. The shank was completley snapped. A 2yr old ring looked like a 10yr old ring. Absolutley appalling.
  Regional manager Scott offered to have it fixed which i admit they did do, then offered a $500 gift card to spend in store. When i declined the offer and asked for a refund instead Scott became immediately aggressive and patronising stating i was trying to profiteer from the situation.
  His tone of voice was demeaning and refused to take ownership of the situation.
  I have been unsuccessful in obtaining details of how to make a formal complaint.
  The integrity of Scott its completely questionable. I was left in tears.
  Absolutely disgusting service.
•  

  Raz Added August 02, 2023

  ★ ★ ★ ★ ★
  Really friendly staff. Good range of expensive and cheaper jewellery but all excellent quality! Have bought from here many times.
•  

  Ashley Gray Added August 01, 2023

  ★ ★ ★ ★ ★
  My diamond fell out of my engagement ring that is only two years old. After speaking with the store manager she offered to replace my entire ring free of charge. Wonderful customer service.

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About prouds.com.au

Prouds The Jewellers
Australia’s largest jeweller, with stores nationwide. Gold, Silver, Diamond and Gemstone jewellery, and more. Shop online now.